PhishFirewall Privacy Policy
Effective: January 1, 2020

The PhishFirewall Privacy Policy describes the privacy practices of PhishFirewall’s websites, products, online services, and apps.

What does this privacy policy cover?

This privacy policy describes the privacy practices of PhishFirewall’s websites, as well as our products, online services, and apps that include a link to this policy (we refer to our products, online services, and apps as “applications”). This privacy policy also applies to PhishFirewall’s marketing and advertising practices. Please also see the PhishFirewall Terms of Use that may apply to the website or application you are using.

What information does PhishFirewall collect about me?

PhishFirewall ID, registration and customer support
When you register to use a PhishFirewall website or application, create an PhishFirewall ID, or contact us for support or other offerings, PhishFirewall collects information that identifies you. This may include your name, company name, email address, or payment information. We may also sometimes collect other information that does not identify you, such as your job title or industry. Some of this information is required and other information is optional. To help keep our databases current and to provide you the most relevant content and experiences, we may combine information from you with information from public sources and our trusted partners, in accordance with applicable law. For example, from these sources, we may learn the company size and industry of our business customers.

PhishFirewall websites and applications

We collect information about how you use our websites and applications, including when you use a product feature that takes you online. One such method is through the use of Google Analytics (https://www.google.com/policies/privacy/partners). We may collect information that your browser or device typically sends to our servers whenever you visit an PhishFirewall website, or when an PhishFirewall product feature takes you online. For example, your browser or device may tell us your IP address (which may tell us generally where you are located) and the type of browser and device you used. When you visit an PhishFirewall website, your browser may also tell us information such as the page that led you to our website and, if applicable, the search terms you typed into a search engine that led you to our website. PhishFirewall may collect information about how you use our websites and applications by using cookies and similar technologies, and our servers may collect similar information when you are logged in to the website or application. Depending on the website or application, this information may be anonymous or it may be associated with you.
PhishFirewall product activation and automatic updates
When you activate your PhishFirewall product, we collect certain information about your device, the PhishFirewall product, and your product serial number. Some of our products include features that connect to our servers and offer you the ability to install updates to the product. We may keep track of information such as whether the update was successful or not.

PhishFirewall emails

Emails we send you may include a web beacon that tells PhishFirewall whether you have received or opened the email, or clicked a link within the email. If you do not want us to collect this information from PhishFirewall marketing emails, you can opt out of receiving PhishFirewall marketing emails.
PhishFirewall online advertising
PhishFirewall advertises online in a variety of ways, including displaying PhishFirewall ads to you across the Internet on websites and in apps. We collect information about which ads are displayed, which ads are clicked on, and on which web page the ad was displayed.
Buttons, tools, and content from other companies
PhishFirewall websites and applications may include buttons, tools, or content that link to other companies’ services (for example, a Facebook “Like” button). We may collect information about your use of these features. In addition, when you see or interact with these buttons, tools, or content, or view a PhishFirewall web page containing them, some information from your browser may automatically be sent to the other company. Please read that company’s privacy policy for more information.

PhishFirewall social networking pages and social sign-on services

PhishFirewall has its own pages on many social networking sites (for example, the PhishFirewall’s Facebook page). You may also be able to sign in to a PhishFirewall website or application using a social networking account, such as a Facebook account. We may collect information when you interact with our social networking pages or use these sign-on features.

How does PhishFirewall use the information it collects about me?

PhishFirewall uses the information we collect about you in a number of ways, such as:
•    Providing you with the PhishFirewall websites and applications for which you have registered, as well as any services, support, or information you have requested
•    Better understanding how our websites and applications are being used so we can improve them
•    Diagnosing problems in our websites and applications
•    Tailoring a website, application, or PhishFirewall marketing to your likely interests
•    Sending you business messages such as those related to payments or expiration of your subscription
•    Sending you information about PhishFirewall, new application releases, special offers, and similar information
•    Conducting market research about our customers, their interests, and the effectiveness of our marketing campaigns
•    Reducing fraud, software piracy, and protecting our customers as well as PhishFirewall
•    As further described for a specific PhishFirewall website or application

What information is collected when companies use online services hosted by PhishFirewall?

PhishFirewall offers “hosted services” to many companies. This means that data is gathered and stored on our managed computers for use by other companies. In these situations, your relationship is typically only with that company.

What are cookies and how does PhishFirewall use them?

Like most websites and applications, we use cookies and similar technologies to make our websites and applications work, as well as to learn more about our users and their likely interests.
PhishFirewall websites may also use cookies and similar technologies from other companies that allow us to improve the effectiveness of our hosted services as well as advertising with Adroll.

Does PhishFirewall share my personal information?

PhishFirewall works with companies that help us run our business. These companies provide services such as delivering customer support, processing credit card payments, and sending emails on our behalf. In some cases, these companies have access to some of your personal information in order to provide services to you on our behalf. They are not permitted to use your information for their own purposes.
PhishFirewall may also share your personal information:
•    When you agreed to the sharing.
•    With our resellers and other sales partners if you are a business customer and agreed to receive PhishFirewall marketing communications. Note that we do not share personal information about consumers with third parties for their own marketing purposes unless the consumer agreed to that sharing.
•    When we are required to provide information in response to a subpoena, court order, or other applicable law or legal process.
•    When we have a good faith belief that the disclosure is necessary to prevent or respond to fraud, defend our websites or applications against attacks, or protect the property and safety of PhishFirewall, our customers and users, or the public.
•    If we merge with or are acquired by another company, we sell an PhishFirewall website, application, or business unit or all or a substantial portion of our assets are acquired by another company. In those cases your information will likely be one of the assets that is transferred.
We may share or publish aggregate information that doesn’t specifically identify you, such as statistical information about visitors to our websites or statistical  information about how customers use our applications and hosted services.

Is my personal information displayed anywhere on PhishFirewall’s websites or applications?

There are several places on PhishFirewall’s websites and applications that allow you to post comments, upload pictures, or submit content for others to see. Sometimes you might be able to limit who can see what you share, but there are some places where what you share can be seen by the general public or other members of the website or application. Please be careful when you share your personal information. Do not share anything you wouldn’t want publicly known unless you are sure you are posting it within a website or application that allows you to control who sees what you post. If you choose to share personal information or a document, the terms of this privacy policy will not apply to any information shared. Please note that when you post messages on certain user forums on our websites and applications, your email address or name may be included and displayed with your message.
To remove content you have shared on our websites and applications, please use the same website or application feature you used to share the content. If you have questions or concerns about this, please contact us.

Is my personal information secure?

We understand that the security of your personal information is important. We provide reasonable administrative, technical, and physical security controls to protect your personal information. However, despite our efforts, no security controls are 100% effective and PhishFirewall cannot ensure or warrant the security of your personal information.

Some third-party service providers may provide information like demographics, cross-device information, or interest categories from a combination of sources that, while not identifying you personally, permit us to provide you with more relevant and useful advertising. In some cases, this information may have non-marketing performance analytics uses as well.

Where does PhishFirewall store my personal information?

Your personal information and data files are stored on PhishFirewall’s servers and the servers of companies we hire to provide services to us. Your personal information may be transferred across national borders because we have servers located worldwide and the companies we hire to help us run our business are located in different countries around the world.

Will PhishFirewall market to me?

Third party companies we hire to help us market our websites and applications on our behalf may use your information to provide you with information and offers related to PhishFirewall. We give you choices regarding our marketing practices. Some practices may include;

  • Frequency capping, limits the number of times a user’s browser or mobile device displays the same ad;
  • Attribution tracking, which estimates what advertising or marketing source brought someone to PhishFirewall, or determines what marketing source led to actions like a visit or a purchase;
  • Remarketing, shows relevant ads to an audience based on prior shopping and browsing patterns on the PhishFirewall web application;
  • Audience targeting, which refers to targeting advertisements to a large audience based on the audience’s known or inferred demographics; and
  • Cross-device recognition, recognizes actions across multiple devices or browsers.

Opt-out of Third-Party Networks

If you do not wish to have this information used for the purpose of serving you interest-based advertisements, you may decline to receive interest based ads through TrustE/TrustArc’s preferences manager (or if you are located in the European Union click here). Please note this does not stop you from being served advertisements. You will continue to receive generic advertisements. Please note that if you reject or block all cookies in your browser settings, you will not be able to take advantage of PhishFirewall’s Services as some cookies are necessary for the Site to function properly.

You can learn more about managing your preferences for ads online, particularly for many third-party advertising networks, through resources made available by the Digital Advertising Alliance at https://www.aboutads.info or the Network Advertising Initiative at https://optout.networkadvertising.org.

Google Analytics Opt-out

For Google Analytics Advertising Features, you can opt-out through Google Ads Settings, Ad Settings for mobile apps, or any other available means (for example, the NAI’s consumer opt-out listed above). Google also provides a Google Analytics opt-out plug-in for the web.

Third-Party Tools

Various third parties provide browser plug-ins and apps that can help provide you information on, and limit or block, third-party cookies, web beacons, and some Javascript-based technologies. PhishFirewall cannot vouch for the efficacy of a particular third-party product, but popular products that provide these privacy enhancements include Ghostery and AdBlock Plus.

Will this privacy policy change?

Occasionally, we may change or update this privacy policy to allow PhishFirewall to use or share your previously collected personal information in a materially different way. If we do, the links to the policy on our websites and online services (which are generally found in the footer of the website or online service) will indicate that the policy has been changed or updated before the change or update becomes effective.

Who can I contact with questions or concerns?

If you have a privacy question or concern, please email us by using our contact page.