As enterprises continue to expand their customer interaction channels—ranging from email, social media, and live chat to mobile apps and customer portals—phishers are increasingly using these channels as a battleground for sophisticated attacks. Customer-facing platforms, while designed to enhance engagement and streamline communication, have become prime targets for phishing schemes that exploit both the trust customers place in these channels and the vulnerabilities they present. Here’s how customer interaction channels have turned into a phishing battleground:


For enterprises, each of these channels represents a potential vulnerability. As phishers adapt to evolving communication platforms, it’s critical to implement multi-layered security strategies that protect not only the channels themselves but also the customers who use them.