Telecom support chats have become a vulnerable entry point for attackers aiming to carry out SIM swapping scams, where control of a victim’s phone number is transferred to the attacker. These scams exploit weaknesses in customer support processes, using social engineering to manipulate telecom employees into granting unauthorized access.

Telecom support chats are increasingly becoming a gateway for SIM swapping scams, as attackers exploit customer service processes and social engineering tactics to take over victims’ phone numbers. This allows them to bypass SMS-based 2FA and access sensitive accounts, often with devastating financial and personal consequences.